This Patient Administrator position is being offered on a 12 month fixed term contract: 12 months. Ability to commute / relocate to Brighton
Do you have empathy and attention to detail?
We consistently deliver high success rates without patient selection, combining scientific excellence and state of the art laboratory technology with evidence based clinical medicine.
As an independent provider, we are able to deliver our services in a boutique environment with a strong focus on providing exceptional patient care as well as committing to employee wellbeing. We are nationally recognised for our work with LGBTQ+Q+ community and leaders in the provision of inclusive fertility care.
As a key member of the administration team you will provide administrative support to the admin department. The successful candidate will have excellent customer service skills as you will be required to answer the phones as the face of the Agora and deal with patient enquiries in an empathetic manner.
Key Responsibilities:
Who you are:
- A confident and energetic communicator
- Friendly with excellent people skills
- Precise with strong attention to detail
- A great team player
- Multi-tasker
- Able to use own initiative and work under pressure
- Flexibility with your approach to an ever-changing working environment
The role:
- High volume of Inbound call handling
- Booking consultation & treatment appointments
- Registering new patients
- Diary management – ensure all calendars are up to date with consultation information – registration forms; medical history; test results; consent forms
- Invoicing and taking payments
- Scanning & uploading patient tests results & documentation
- Update patient database
- Check & send consultation letters; lab letters; treatment letters
- Reception
- Outbound calling
Experience & Qualifications required:
- 3 years + Customer Service and Administration.
Schedule:
- Day shift
- Weekend availability
Benefits of working with us:
- Competitive Salary + Enrolled into Company Pension Scheme
- Excellent career progression with an opportunity to enrol on courses to further your skills
- Opportunities to attend events and conferences
- Working in a close-knit, dynamic team full of happiness in a family environment
- Annual leave – 25 days, excluding bank holidays
- Flexibility in working schedule
How to apply
Interested applicants should forward their CV and covering letter to Kerry Martin km@agoraclinic.co.uk
Closing date: Once position is filled.
