the Agora clinic is seeking a compassionate, organised, and motivated Andrology Technician and Laboratory Administrator to join our close-knit laboratory team. This is a combined role blending hands-on andrology work with laboratory administration, placing patient support and communication at the heart of fertility care
You will be one of the voices and faces patients encounter, playing a vital role in supporting them through what can be an emotional and life-changing journey.
About The Agora Clinic
the Agora clinic is the largest fertility clinic in Sussex, delivering both NHS and privately funded fertility treatments. Our mission is to empower everyone who wishes to build a family — now or in the future — by providing inclusive, evidence-based reproductive care, regardless of gender, sexual orientation, or ethnicity.
We are proud to be nationally recognised for our work with the LGBTQ+Q+ community and to deliver high success rates without patient selection, combining scientific excellence with exceptional, person-centred care.
The Role
Alongside technical and administrative duties, you will provide reassurance, clear communication, and practical support to patients at every stage of their treatment pathway.
Key Responsibilities
Andrology & Laboratory Support
- Performing routine andrology procedures (e.g. semen analysis, sperm preparation for treatment)
- Maintaining accurate laboratory and patient records in line with regulatory standards
- Supporting quality control, equipment checks, and stock management
- Working in accordance with the HFEA Code of Practice and internal protocols
Patient Communication & Laboratory Administration
- Acting as a key point of contact for patients, both in person and by telephone
- Answering laboratory and clinic phone calls with empathy, clarity, and professionalism
- Providing direct support to patients regarding sample production, appointments, and laboratory-related queries
- Supporting patients through sensitive and sometimes emotional conversations with care and discretion
- Liaising closely with embryologists, clinicians, nurses, and administrative teams to ensure a seamless patient journey
- Managing laboratory documentation, data entry, and patient records
- Supporting audits, inspections, and quality management systems
About You
We are looking for someone who is not only technically capable, but also naturally empathetic and confident in patient-facing situations.
Essential requirements:
- Relevant qualification in Life Sciences or equivalent experience
- Excellent communication and interpersonal skills, particularly with patients
- Strong organisational skills and attention to detail
- Confidence answering phone calls and communicating complex or sensitive information clearly
- Ability to work calmly and professionally in a clinical environment
Desirable:
- Experience in a patient-facing healthcare role
- Previous experience in andrology, embryology, or a clinical laboratory
- Knowledge of fertility treatment pathways or HFEA regulations (training provided)
Please note that this not an Embryology Training Post.
Why Work With Us?
We care deeply about our staff and believe supportive teams deliver the best patient care.
Our benefits include:
- Competitive salary (dependent on experience)
- Company pension scheme
- 25 days annual leave (excluding bank holidays)
- Flexible working arrangements
- Training and development opportunities
- Career progression within a growing organisation
- Access to the Agora Wellbeing Programme (flexible health benefits, wellbeing events, discounts, and training)
- A welcoming, inclusive, and genuinely supportive team environment
Life in Brighton
Brighton offers a fantastic quality of life, with a vibrant cultural scene, strong sense of community, and the sea on your doorstep. Excellent transport links to London and outstanding local schools make it an ideal place to live and work.
How to Apply
Interested applicants should send their CV and covering letter to: Victoria Wells vaw@agoraclinic.co.uk
Applicants must hold the right to work in the country of application.
Closing date: Once position is filled.
